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Privacy Policy

Forgotten Password:

If you've forgotten your password, just enter your email address on the Forgotten Your Password page, and we'll email you your password information. Then simply follow the instructions in the email to change your password.

Privacy Promise:

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. Steamer Trading complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

We may also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Your Transaction Security:

Steamer.co.uk is secure

We realise how important it is to securely store any information that you provide. Steamer.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.steamer.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Phishing:

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from steamer.co.uk requesting this kind of information, please do not respond but let us know.

Cookies:

Cookies are tiny text files stored on your computer when you visit certain web pages. Steamer.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To shop at steamer.co.uk you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

Do we share your information with others?:

Steamer Trading Cookshop may need to pass your information on to others solely to enable us to provide you with the goods or services you have ordered or requested from us or otherwise in connection with our relationship with you. Unless you indicate that you would like us not to, we may also occasionally pass your details to other companies, as well as business associates or other carefully selected organisations for their own marketing purposes.

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